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Return Policy

Last Updated:

Service Cancellation

Since Viphnorethar provides event decoration services rather than physical products, our return policy focuses on service cancellations and refunds.

Cancellation Timeframes

Cancellation Period Refund Amount
More than 30 days before event Full refund minus 10% processing fee
14-30 days before event 50% refund
7-14 days before event 25% refund
Less than 7 days before event No refund

Refund Process

To request a cancellation and refund:

  1. Contact us via email or phone as soon as possible
  2. Provide your booking reference number
  3. Specify the reason for cancellation
  4. Allow 5-10 business days for refund processing

Non-Refundable Items

The following are non-refundable:

  • Custom-designed elements that have already been created
  • Deposits for special order items
  • Any costs incurred for materials already purchased
  • Administrative fees

Rescheduling

If you need to reschedule your event, please contact us at least 14 days in advance. We will work with you to find an alternative date, subject to availability. Rescheduling fees may apply.

Damaged or Unsatisfactory Service

If you are not satisfied with our service, please contact us within 48 hours of your event completion. We will review your concerns and work to resolve any issues. Refunds for unsatisfactory service will be evaluated on a case-by-case basis.

Force Majeure

In the event of circumstances beyond our control (natural disasters, government restrictions, etc.), we will work with you to reschedule or provide appropriate accommodations. Full refunds may not be available in such cases.

Contact Us

For questions about cancellations or refunds, please contact us at:

Email: info@viphnorethar.world
Phone: +15169423925
Address: 120 Gazza Blvd, Farmingdale, NY 11735, United States

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to this page.

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